Miserable Travel Experience
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30 April 2017

Who remembers the old days, when air travel was fun and exciting, when you didn’t need to buy a Business or First Class ticket to make the trip bearable? Sadly, travelling by air has become a chore; a grit-your-teeth and put-up with the endless queuing experience. Some bus journeys can be more pleasurable.

A combination of security and economic concerns seem to have degraded the glamour of air travel. This is particularly true of the airport experience. The ways in which airports manage to take money from passengers never ceases to aggravate people. There are charges for stopping to drop travelers off, for use of luggage trolleys and for the wifi. From the very start of one’s journey, the feeling is that you are being fleeced by a monopolistic business.

If you are lucky and you have checked-in online and only have hand baggage then you get to miss the bag drop queue. If you are unlucky, you get to line-up for the privilege of the airline charging you for excess weight if one of your bags slips over the limit.

Then there is the nightmare that is security. After more queuing, it’s laptop out; keys, coins and mobile out of pockets; belt off; shoes off; jacket off. If you forget you had a perfume bottle in your hand carry, you will wait for your turn for a manual bag inspection. It is time-consuming and degrading experience.

Having queued at the bag drop and security, you are now qualified to buy an over-priced cup of coffee before joining the queue at the gate. And to add to this memorable experience, you might be lucky to take the airside terminal bus to get to your aircraft.

Finally, you board the plane, fight for space to place your bag in the overhead lockers and squeeze into your seat. In fairness, I think airlines have done a pretty good job at providing a tolerable in-flight experience at a cheap ticket price, so I have no objection to the non-reclining seats and paid-for cups of tea typical of the low cost airlines. Then you wait a couple more minutes to get cleared for takeoff.

So, how could the air travel experience be improved?

Technology is helping. We have online check-in, mobile boarding passes, automated passport and boarding pass readers. This is all good and helps to speed passengers’ journeys through the airport.

Security that is the issue, though. Business and First Class passengers get to fast-track but still go through the same security procedures. I wonder if it is time to consider a new approach, one where less people have to be subjected to the full security process, so relieving the queues and reducing the staffing requirement. I don’t see passenger profiling ever being politically acceptable but, for example, could frequent travelers pre-apply for security vetting. They could carry a biometric “security-vetted” card. This could be scanned along with finger-print or retina scanning which would then allow them to bypass the hand baggage scanning. (credits: Paul Richer WTM, London)

Luckily we now have the option of private jets.

No more queues or busy airports. Clear immigrations within minutes. No bus terminals.

Delta World Charter can take the stress out of your travel planning and the travel itself by delivering exceptional standards of quality, style and service.

Please contact us 24/7 on +971 4 88 79 550 to find out how DWC can assist you with your requirements and our dedicated Account Manager will be happy to assist you with options you may not find elsewhere.  Quick, convenient, world-class VIP Charter solutions are just a click or call away.

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