AOG (Aircraft on Ground)
When technical issues result in an aircraft on ground (AOG), the situation demands immediate attention to minimize downtime and operational disruption.
Why Choose Delta World Charter?
Safety & Security
Our top priority is the safety and well-being of vulnerable persons under our care. We diligently verify the credentials and approvals of all rescue operators prior to every mission, ensuring the highest standards of safety and security throughout the evacuation or rescue process.
Global Coverage & Competitive Pricing
We can arrange your emergency charter from virtually any point in the world. The breadth of our global network of charter fleets gives you access to over 60,000 aircraft, enabling us to offer you the best quote and price in the industry.
Speed and Flexibility
Our Charter Specialists work with you to tailor transportation solutions for the timely and safe evacuation of injured or vulnerable individuals. We ensure customized plans that address your unique needs, including selecting the appropriate aircraft, determining the optimal route, and scheduling flights according to urgency.
24 x 7 Customer Service & Operations
We operate 24/7 – 365 days a year. A dedicated account manager will be accessible to you at all times.
Additional Services
Aircraft Recovery
Provision of specialized equipment and teams to recover an aircraft stranded in difficult or remote locations.
Replacement Aircraft/Leasing Services
We can provide temporary aircraft to maintain flight schedules while the grounded aircraft is being repaired.
Enhanced Logistics Services
When parts are urgently needed, we can arrange charter flights specifically to deliver directly to the aircraft location.
MRO Coordination
Coordination with certified Maintenance & Repair Organizations to expedite repairs and maintenance tasks.
Aircraft on Ground – FAQs
AOG stands for “Aircraft on Ground,” referring to situations where an aircraft is unable to fly due to technical or maintenance issues. This can result in significant operational disruptions, requiring immediate attention to resolve the problem and return the aircraft to service.
When an aircraft is declared AOG, the first step is to contact your AOG support provider or MRO (Maintenance, Repair, and Overhaul) provider immediately. Provide detailed information about the aircraft, the nature of the issue, and its location. This helps the support team to quickly mobilize resources to resolve the issue.
The time required to resolve an AOG situation varies depending on the complexity of the issue, availability of parts, and the location of the aircraft. Simple issues may be resolved within a few hours, while more complex problems could take days, especially if specialized parts need to be sourced.
Standard AOG support services usually include 24/7 technical assistance, remote diagnostics, parts sourcing and expedited shipping, on-site engineering support, and coordination with MRO facilities. We can also provide additional services such as aircraft recovery, temporary aircraft leasing, and advanced technical services.
AOG support is specifically focused on emergency situations where an aircraft is grounded and needs to be returned to service as quickly as possible. Regular maintenance, on the other hand, involves scheduled inspections, repairs, and overhauls that are planned in advance and not necessarily time-critical.
The airline or aircraft operator is typically responsible for the costs associated with resolving an AOG incident, including parts, labor, and any additional services like aircraft recovery or replacement aircraft. Some costs may be covered by insurance, depending on the policy.
Yes, certain aspects of an AOG incident, such as parts replacement, repair costs, or even operational disruptions, may be covered by insurance, depending on the terms of the policy. It’s important to review your insurance coverage and consult with your insurer to understand what is included.
Common causes of AOG situations include mechanical failures (such as engine or landing gear issues), avionics problems, hydraulic leaks, structural damage, or issues discovered during pre-flight inspections that render the aircraft unsafe to operate.
If parts are not immediately available, we will typically source them from the nearest supplier or even arrange for expedited shipping or chartered flights to get the parts delivered as quickly as possible. In some cases, alternative solutions or temporary repairs might be considered to get the aircraft back in the air.
Yes, AOG support can be provided in remote locations, though it may take longer to mobilize resources and deliver parts. Delta World Charter have global networks and logistics solutions to handle AOG situations in various locations, including remote or challenging environments.
Emergency, Repatriation & Diplomatic Missions
We can swiftly arrange charters including SAR teams, corporate evacuations, and medical repatriations.
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