Who is responsible for the costs associated with an AOG incident?

The airline or aircraft operator is typically responsible for the costs associated with resolving an AOG incident, including parts, labor, and any additional services like aircraft recovery or replacement aircraft. Some costs may be covered by insurance, depending on the policy.

How is AOG support different from regular maintenance?

AOG support is specifically focused on emergency situations where an aircraft is grounded and needs to be returned to service as quickly as possible. Regular maintenance, on the other hand, involves scheduled inspections, repairs, and overhauls that are planned in advance and not necessarily time-critical.

What services are typically included in AOG support?

Standard AOG support services usually include 24/7 technical assistance, remote diagnostics, parts sourcing and expedited shipping, on-site engineering support, and coordination with MRO facilities. We can also provide additional services such as aircraft recovery, temporary aircraft leasing, and advanced technical services.

How quickly can an AOG situation be resolved?

The time required to resolve an AOG situation varies depending on the complexity of the issue, availability of parts, and the location of the aircraft. Simple issues may be resolved within a few hours, while more complex problems could take days, especially if specialized parts need to be sourced.

What should I do when my aircraft is declared AOG?

When an aircraft is declared AOG, the first step is to contact your AOG support provider or MRO (Maintenance, Repair, and Overhaul) provider immediately. Provide detailed information about the aircraft, the nature of the issue, and its location. This helps the support team to quickly mobilize resources to resolve the issue.

AOG stands for "Aircraft on Ground," referring to situations where an aircraft is unable to fly due to technical or maintenance issues. This can result in significant operational disruptions, requiring immediate attention to resolve the problem and return the aircraft to service.

This is similar to a wet lease but with differences such as the crew provided: Aircraft: DWC provides the aircraft as per the agreed specifications. Crew: DWC provides the cockpit crew (pilots), but not the cabin crew, as these will be provided by the lessee. Maintenance: DWC will handle all maintenance responsibilities. Insurance: DWC will provide insurance coverage, just as in a wet lease. Shared Responsibility: In a damp lease, responsibilities are shared more between the lessor and lessee. While the lessor manages the aircraft and pilots, the lessee manages the cabin crew and in-flight services. Use Cases: Damp leases are often used when the lessee wants more control over the in-flight experience, such as maintaining a consistent cabin crew to ensure brand continuity, or when operating in markets where local regulations require local cabin crew. It’s also useful in situations where an airline has its own cabin crew available but needs to supplement its fleet with aircraft and pilots.

In a wet lease, DWC will provide the full ACMI package, including: Aircraft: DWC provides the aircraft as per the agreed specifications. Crew: DWC provides both cockpit and cabin crew, meaning the pilots, flight attendants, and any other necessary personnel. Maintenance: DWC are responsible for maintaining the aircraft, including both scheduled and unscheduled maintenance. Insurance: DWC provides insurance for the aircraft, covering hull, liability, and often additional risks like war risk. Operational Control: DWC retains operational control of the aircraft, including crew management and compliance with safety regulations. Use Cases: Wet leases are commonly used when an airline needs to quickly add capacity, cover for grounded aircraft, or operate in markets where they do not have the necessary certifications. It’s also often used for seasonal or short-term operations.

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